Privacy Policy

1§ Introduction

Your safety, privacy and wellbeing is our top priority at BlueCall. To enable you to use the service, we collect personal and non-personal data from you. It’s essential to us that you understand who is responsible for your data, what data we collect and why we collect it. Furthermore it’s important to us that you understand how you can change your preferences and how you can delete your account and your information when you are no longer in use of the Service.

The Application is a digital platform for online counseling (“Application”), where you can speak with counselors through call and chat and get counseling (“the Service”) through the Application. The Application is owned by BC Digital AB, 559059-7240, with headquarters at Regeringsgatan 65, 111 56 Stockholm.



2§ Who is responsible for your data?

BC Digital AB is your data controller and is responsible for the information you have shared with BlueCall, through the Application or by any other channels connected to us, such as website or via email.



3§ What personal data do we collect?

To enable you to use the service, we collect personal and non-personal data from you. The sections below describe the data we collect.

3.1 Registration data

a) Registration

To be able to use the Service, you need to create an account in the Application (“Account”). When creating an Account, you provide us with the following information


b) Questionnaire

You can also choose to provide us with a health status consisting of a questionnaire that gives an overview of your current situation, with the purpose of facilitating your use of the Service when being matched by the matching agent and/or once in contact with a Counselor. This is presented to you during the registration process. This is completely voluntary, you may or may not fill in the questionnaire.



3.2 Technical information

When using the Service, we might automatically collect technical information.

a) Usage data

In order for BlueCall to provide the best possible user experience, we collect and track certain data of usage, such as IP address and the data share through the IP address.

b) Device information

We may collect device-specific information, such as your hardware model, operating system version, unique device identifiers, language settings and mobile network information.

c) Cookies and advertisements ID numbers

When you visit the website (www.bluecallapp.com), our web server may send a cookie to your computer. This cookie stores a limited amount of information about your site visit and tracks aggregate information on how our site is being used, including session counts, navigation patterns, pages visited, etc. By using cookies we may collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites and whether you interact with content available on our websites and how. If you choose to set your web browser to not accept cookies, BlueCall can’t guarantee that the Website will work as intended.

If you come to the website or Application from an online advertisement, an anonymous identification number may be passed to the website or Application. This information cannot be used to gather any personally identifiable information about you. It will only allow us to track the overall effectiveness of our online advertising, marketing and banner advertisement campaigns.

3.3 Data from Use of Service

To be able to use the Service, you provide certain information through the Application.

a) Data regarding you and/or your health

To be able to provide the Service to you, we need you to share information with the matching agent and/or counselor regarding yourself. This could be, but is not limited to, your health status, certain circumstances about you and people or entities personally tied to you, or any other information that needs to be shared by you for the purpose of using the Service. It is completely voluntary to share this information with us, and you choose what information you share. All questions asked by matching agent or counselors are completely voluntary to answer, and you can at any time stop sharing information with us, and/or have your account and your information deleted and/or anonymised.

We fully understand and appreciate that this type of personal data is highly sensitive and we guarantee you that BlueCall and the counselors are taking highest precautions in collecting, managing and/or storing this data to always ensure your safety.

b) Payment data

If a user makes a purchase through the Service, the user's credit or debit card information (such as card type) and other financial data that we need to process the payment may be collected and stored by the payment processors with which we work. In addition, the payment processors generally provide us with some limited information related to the user, such as a unique token that enables the user to make additional purchases using the information they’ve stored, and the user's card’s type, expiration date, and certain digits of the card number, as well as email address.

3.4 Other user data collected

We might be collecting data from you in other instances than using the Service.

a) Direct contact with us

You can contact us through the “contact us” field in our website. You can also contact us by sending us an email directly or placing a phone call. In these instances you share your contact information with us. Participation in these areas is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us.

b) Push Notifications

When signing up for the Service the user may choose to allow us so send push notifications. We use push notifications to alert you on new chat messages from Counselors, Matching Agent and from BlueCall. When a user allows us to send push notifications we store a unique token associated with the user's device.



4§ Where is the data saved?

The information we are storing is safety stored in BlueCall’s infrastructure, such as but not limited to BlueCall’s database. BlueCall may be using third party services for data storage, as stated herein. All your personal data stored by BlueCall is being stored in the EU/EES. Data stored by third party service providers as mentioned herein can be stores outside the EU/EES, see exact location listed together with third party service providers.



5§ Why are we collecting your data?

5.1 Legal grounds

There are certain legal grounds on which we rely on for use of your personal data. The use of your personal information described herein may be necessary to perform the agreement you have with us. For example, to give you access to the Application and the Service, to register and maintain your account, to enable payment services, to help with support issues and to make sure that the Services performs as intended or to respond to your requests.

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve the Services and the content in the Application, to send you notifications about software updates or information about our Services or to use your personal information for administrative, fraud detection or legal purposes.

5.2 Providing the Service

In order for us to provide you the Service, as described and accepted to in our Terms of Service, we need to collect the information stated the Privacy Policy.

5.3 Improvements of the Service

In order to improve our Service, both in technical and non technical perspectives, including maintenance, development of new and/or improved features, we collect data from you. We also use data for research purposes for these types of improvements.

5.4 Support Services

We use data to respond to customer enquiries, diagnose Application/Service problems and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.

5.5 Marketing and Communication

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication (including through the Application) to inform you about new features or services, security or software updates or for other purposes connected to the use of Service.

We may also share certain aggregated data with other third parties for general marketing and demographic purposes; however, this data, when shared on an aggregated basis, does not include any of your personal information.

5.6 Security and Safety Management

We use data to protect the security and safety of our users, customers, the Website and the Application, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.

In addition, BlueCall may disclose account or other personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with BlueCalls rights or property, other Application users or anyone else that could be harmed by such activities.



6§ How long do we store your data?

BlueCall will retain your personal information for as long as we deem it necessary to enable you to use the Website, the Application, to provide the Services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business.

All data that is collected bases on your consent will be deleted or anonymized if you withdraw your consent.



7§ How do you alter the data shared with us?

You can always delete, change or alter the information you have shared with us.

7.1 Delete you information

For purposes of clarity, you are entitled to terminate your BlueCall account at any time, at what point all information connected to your account will either be deleted or anonymised. However, binding legal requirements may require that we store certain information for various periods of time. In order to comply with these regulations, we may be unable to delete information from our databases. If you want your account deleted, email info@bluecallapp.com.

7.2 Change information

You can change your user name at any time in your profile within the Application if you are a iOs user. If you’d want to change your email address you send us an email to delete your account, and then you create a new account with a new email address.

7.3 Change preferences and opt out

As a user you receive direct marketing communications from us to the email you have registered. In every email you receive from us, you have the option to opt out from all email communications through the “unsubscribe” tab within the email.

Please note that as a user of the Service, we might communicate with you in regards to changes in terms of service, privacy policy, data breaches or other significant information about our services.



8§ What are your rights to your data?

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

BlueCall is committed to handle any request, complaint or concern that you may have about our use of your personal information in a fair and transparent way. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

As a user of the Service, you are responsible for not sharing any data with us our our counselors that could expose your full identity.



9§ Miscellaneous

9.1 Third Party Services

To enable you to use the Service, we collaborate with a number of third party services, including but not at all times limited to

With these providers, we have Data Processing Agreements in place, to ensure the safety of your privacy from our end. However, when using a third party service through BlueCall, you may from time to time enter into a agreement with this provider. In these instances the third party’s privacy policy applies.

Current third party service providers:

9.2 Sharing and Transfer of Data

Under no circumstances will BlueCall sell or share any personal information about you to or with any person or organization except:

(i) as authorized by you,

(ii) in connection with providing various products and/or the Services to you

(iii) to the extent you make any use of the Application

(iv) to merchants with which BlueCall has a business relationship (our customers),

(v) as may be required by law or court order, or

(vi) as otherwise set forth herein.

We may, in the future, sell or otherwise transfer some or all of our assets or equity to a third party. Your personally identifiable information and other information we obtain from you via the website or the Application may be disclosed to any potential or actual third party purchasers of such assets or equity and may be among the assets transferred.

BlueCall transfers, processes and stores information about its users and customers on servers located in a number of countries. Information collected within the European Union and European Economic Area (“EEA”), for example, might be transferred to and processed by third parties located in a country outside of the EU/EEA. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred outside of the EU/EEA. For instance, by using the Standard Contractual Clauses as approved by the European Commission.

9.3 Childrens’ data

Children are not eligible to use our Service and we ask that individuals under the age of fifteen do not submit any personal information to us or use the Services. Although visitors of all ages may navigate through the Websites or use our Application, we do not knowingly collect or request personal information from those under the age of fifteen. If, following a notification from a parent, guardian or discovery by other means, a child under fifteen has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records. Other age restrictions may be set forth in BlueCall's Terms of Service from time to time.

9.4 Updates or Changes to the Privacy Policy

Occasionally we may make changes to our Privacy Policy, for example to reflect changes in the Services or regulatory requirements. When we update this Privacy Policy, we will revise the last update date here.

If there are major changes to the Privacy Policy or in how BlueCall uses your personal information, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Privacy Policy to learn more how BlueCall is using and protecting your information.

10§ How to get in contact with us

We welcome any questions and concerns in regards to your privacy. Please contact us at info@bluecallapp.com and we will get back to you within 24 hours.

If you would like to write to us, the address is

BC Digital AB/BlueCall
Co. SUP46
Regeringsgatan 65
111 56 Stockholm
SWEDEN