Terms of Service

1. General Description

1.1 Introduction

These User Terms and Conditions (this "Agreement"), is a legal agreement between you and BC Digital AB, a Swedish company ("BlueCall"), which guides your use of and access to the Application (as defined below).

The purpose of this Agreement is to explain the terms and conditions under which BlueCall will let you use the Application through your mobile device. The only purpose of use (“Purpose”) BlueCall supports is the use of Application as per these User terms.

By creating an account in the Application, you accept this Agreement and agree to be bound by each of its terms. You also represent and warrant to BlueCall that:

1. You are at least fifteen years of age and have the authority to enter into this Agreement (either on your own behalf or by having a parent or legal guardian agreeing on your behalf);

2. You are not in need of urgent health care, or are finding yourself in a crisis situation where BlueCall cannot help you (as in situations described below);

3. To the extent an individual is accepting this Agreement on behalf of an entity, such individual has the right and authority to agree to all of the terms set forth herein on behalf of such entity;

4. You have read and understand BlueCall's Privacy Policy, the terms of which are posted on the website (www.bluecallapp.com) and incorporated herein by reference (the "Privacy Policy");

5. This Agreement is binding and enforceable against you.

The Application is a digital platform for online counseling, where you can speak with counselors through call and chat and get counseling (“the Service”) through the Application. You can only use the Service through a smartphone, and through those versions of iPhone or Android BlueCall supports. BlueCall facilitates access to counselors through the Application, and the Counselors are responsible for providing the Service.

The Application is owned by BC Digital AB, 559059-7240, with headquarters at Sveavägen 47, 113 59 Stockholm. BlueCall is not a health care provider (Sw: Vårdgivare) and does not in any form conduct, or intend to conduct, treatment of user and or its medical or mental state through the Service at any time and not by any of BlueCall’s counselors.



2. The BlueCall Service

2.1 Registration

To use the Service and the features made available through the Application, you are required to complete a registration process to create an account with BlueCall (“Account”). As a user of the Service you are only allowed to create and use one Account.

When you create your Account you are given access to use BlueCall's software platform made available through BlueCall’s mobile application (“Application”) during the Term (as defined below) solely for the Purpose.

Creating your Account offers you access to a matching agent, to counselors, to rate counselors, to view your call and/or chat history, and to edit your profile. You may or may not answer the questionnaire that is presented to you at the register of the Service, with the purpose of facilitating your use of the Service once in contact with a Counselor.

In order to use the Service it is necessary to provide personal information, which includes but is not limited to, a user name, contact information and payment information.

How BlueCall may store and use of the personal information provided by you when registering for an Account and/or using the Application is set out in the Privacy Policy.

2.2 Access to counselors and matching agent

The access to the counselors are pending counselors daily schedule, and BlueCall cannot provide with certainty the times when counselors are available. BlueCall’s aim is to provide counseling within 24 hours. BlueCall can also not guarantee that a counselor will be available on the time that has been booked by user for use of Service.

BlueCall works with matching agent, to match users with the best type of counselor, to enhance user experience. The user can access the matching agent at any time. BlueCall’s aim is to provide the matching service within 12 hours from time of contact by user.

2.3 Matching, Calling and/or Chatting

As a logged in user, you can be matched with a counselor through the matching agent. Once connected with a counselor, you can book a call or chat session (“Session”) with a counselor through the Application. The counselor is responsible for providing the sessions at the time of booking. Every session is 45 minutes. If you don’t want to fulfil your session, you are free to end session at any time.

2.4 Rating

As a user of the Service, you are prompted to complete a rating after each Session. The rating consists of scoring the counselor, of how you are feeling after having used the service and the technical quality of the Application. The rating is included in the Service to enable BlueCall to do continuous quality controls of the Sessions and the counselors, to enhance user safety and comfort.

2.5 Payment and fees

You pay for your service through the Application, with credit card, or with a promotional code. The price for a Session is 495 SEK. BlueCall is using a payment service provided by a third-party to handle the payment and will automatically charge your chosen account at the time of your Session. If you choose to end Session prior to end time, you will be charged full amount.

BlueCall’s role in the payment flow is to facilitate payment between user and counselor, and for this service BlueCall charges counselors a fixed percentage fee per Session. This percentage can change from time to time.

BlueCall can at any point in time change the price or duration of the Service.

If you are a user that have been given access to the Service through your employer, or a company of any kind, you are not being charged as described above.

2.6 The Counselors

The counselors in BlueCall are responsible for providing the Service. The counselors that are accessible through the Application, have been accepted as counselor in BlueCall through an onboarding process (“Onboarding”). The Onboarding exists to ensure highest quality and relevant education of counselor including, but not limited to, an interview, educational material, digital tests, instructions, guidelines and restrictions of providing the Service. The counselors are legally bound to provide the Service as per agreed in between BlueCall and counselor (“Counselor Agreement). BlueCall is responsible for ensuring that the counselor is providing the Service in accordance with contents of Counselor Agreement. However, BlueCall cannot guarantee that the counselor that you have been matched with will meet your specific needs, or that the Onboarding and Counselor Agreement is sufficient to meet your specific needs. BlueCall is responsible for making sure the matching is to BlueCall’s best knowledge as accurate as possible with the information given to the matching agent by you, and to provide the best possible prerequisites for the counselors to provide you the Service. The specific contents of the Sessions lies outside of BlueCall’s responsibility. All counselors are bound by strict confidentiality or all information that is shared with them by you.

2.7 Reclamation and service disruptions

BlueCall is a platform that facilitates connections in between users and counselors. The counselors are bound by the Counselor Agreement to provide the Service in a specific manner, in accordance with BlueCalls guidelines and restrictions for providing the Service, and they are bound by a legally binding agreement to follow these.

If you have any complaints or would like to report a counselor or if you detect a technical error in the Application, you can report the problem through the website or through contact information stated herein.

The Application is meant to be accessible to log in to at all times, however, BlueCall has the right to during updates and other maintenance keep Application closed for a certain amount of time. BlueCall is not responsible for server interruptions, or other interruptions caused by a third party service or internet provider or connection.

2.8 Customer support

BlueCall offers support via the support center that you can reach through the chat on the Website. Please refer to the website for up to date information of the support center’s opening hours. You are always welcome to contact us through the contact information stated herein.



3. Conditions of use

3.1 Certain responsibilities

As a user of the Service it’s your responsibility to protect your Account information as it should be kept strictly confidential. It’s also your responsibility to not share personal details that can be traced to your identity, to keep Service anonymous.

You are responsible for your own wellbeing, as well as ensuring you receive the right type of counseling for you specific need, or as per restrictions mentioned below, treatment for you mental health issues through a health care provider of your own choice.

As a user you acknowledge that Sessions are at your own risk and it’s your responsibility as a user to the end Session and seek further help if in need. As a user you have the sole responsibility for your own actions and wellbeing before, during and after use of Service.

You are responsible to ensure that the information provided by you to the matching agent and/or to counselors are not containing illegal information or information that in other ways are misplaced, concerning another person or third party’s integrity or being unethical or inappropriate.

3.2 Certain restrictions

BlueCall is not a health care provider (Sw: Vårdgivare) and does not in any form conduct, or intend to conduct, treatment of user and or its medical or mental state through the Service at any time. The counselors might have the right to conduct health care and treatment outside the Application, by specific certifications (Sw. legitimation), however all counselors are bound by the Counselor Agreement to never do so within the Application when providing the Service.

Therefore, you cannot use the service if you are

If BlueCall or its counselors suspects that any of the above mentioned conditions apply to you as a user, BlueCall or the counselor will inform you of this and refer you to a health care provider of your choice, or a health care provider that BlueCall is currently a partner to. Neither BlueCall nor the counselors are responsible for ensuring that you make contact with a health care provider after referral, nor that you are being connected with a health care provider.

You are restricted to not make threats to harm yourself or any other person or third party while using the Service.

You are restricted to keep all Sessions with counselors within the Application.

Except as expressly permitted under other parts of this Agreement, you may not modify, reproduce, duplicate, copy, publish or create derivative works of:

Furthermore, you may not use the Application for any purpose that:

3.3 BlueCall Rights

BlueCall has the right to at any time suspend a user or terminate the user’s account and access to the Application and Website if the user violates this Agreement or uses the Application and/or Website in a way that is harmful to BlueCall, the counselors or any third party, or in other ways carries out misuse of the Service.

BlueCall has the right to limit the amount of Sessions a user has access to per time unit, without sharing information regarding this with the user beforehand.



4. Content

4.1 Intellectual Property

For purpose of clarity between you and BlueCall, you are the sole owner of all information and content entered into the Application or otherwise posted by you. BlueCall is the sole owner of the name "BlueCall" as well as the Application and all source code, software, content and other intellectual property related to it or included in it.

All suggestions and recommendations from you to BlueCall regarding the Application upon submission to BlueCall, owned by BlueCall.

4.2 Copyright Infringement

BlueCall respects the intellectual property of others, and asks you to do the same. You may not use the Application, the Content or any other materials from the Application in any manner that may infringe upon any copyright or other intellectual property right of BlueCall or any third party.

In no event shall BlueCall be liable for any damages arising out of your use of the Application or for any loss or damage of any kind incurred as a result of any Third Party Content or offers.

BlueCall cannot guarantee that the Application, including the Content, will be uninterrupted or error free. BlueCall cannot be held responsible for if the Application is down or if any Content, information or functionality does not work as expected.



5. Term and Termination of Account

5.1 Term

This Agreement shall continue in full force until either:

When this Agreement is terminated, you no longer have access to the Application.

5.2 Termination

For purposes of clarity, you are entitled to terminate your BlueCall account at any time. Contact BlueCall to have your account deleted as per contact information stated herein. BlueCall will then delete or anonymise any personal information that can be attributed to you, except for certain information that BlueCall by law may have to save and archive. If you don’t want to be bound by this Agreement, please do not access or use the Application. BlueCall may terminate, without notice, your access to the Application for failure to comply with this Agreement. BlueCall also reserves the right to modify, suspend, or discontinue the Application without any notice at any time and without any liability to you.



6. Other

6.1 Force Majeure

BlueCall shall not be liable to you for failure or delay in performing any obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control.

6.2 Changes or Updates of the Agreement

BlueCall may change or update this Agreement from time to time, and any such change or update will be set in effect when posting the updated Agreement on the Website or within the Application.

When we make major changes to the Agreement, we will provide you with prior notice as appropriate under the circumstances, e.g., by displaying a notice within the Application, the Website or in other way contact you at our best attempts. If you do not agree to the changed Agreement, you have the right to terminate your Account before the changed Agreement come into force. It is your responsibility as a user to stay up to date on contents of the Agreement.

6.3 Miscellaneous

Our biggest aim is to have happy and satisfied users. Hence we recommend you to always contact us as a first instance if you are unhappy with the Service, or have any complaints.

All disputes arising hereunder or in connection with this Agreement and the Application shall be resolved by the laws of Sweden and the District Court of Stockholm (sw. Stockholms tingsrätt), Sweden.

BlueCall has the right to transfer its rights and obligations under this Agreement. Furthermore, BlueCall has the right to hire subcontractors and third party services for the fulfillment of its obligations.

If any part of this Agreement is held to be unenforceable or invalid for any reason, said part will be changed and interpreted to best accomplish its original intent and objectives. Any remaining parts will continue in full force.



7. Contact

We welcome any questions and concerns in regards to the Service or the Agreement. Please contact us at info@bluecallapp.com and we will get back to you within 24 hours.

If you would like to write to us, the address is

BC Digital AB/BlueCall

Sveavägen 47

113 59 Stockholm